Because you are important to us and we would love for you to come back and buy again, we accept returns for any unused product that are returned in good and saleable condition, even those that have been cut to the size you want by us because we understand that sometimes it just doesn’t look the same when you have it in your hand.
Return postage costs are yours
If you have any problems then please let us try to fix it first, but if you decided to go ahead with the return, then let us know before you post so we can expect it. Use the contact page and we will email you with our return address. Your refund (minus original postage cost) will be returned to the original funding source and can take a few days to be deposited after we get the product back.
We will, of course, let you know when we have received the return and keep you in the loop. Don’t worry, we are friendly and easy to get along with.
Our products are posted with Australia Post within 4 business days, except for those products that have to be ordered in. We will let you know if there are any delays and also the tracking number when they are posted.
We will not be liable to refund any products that have not been installed properly according to our instructions. Please make sure the surface you are wanting to use a product on is suitable (find out on the FAQ page). Please remember that most of our products are low tack to make them easily removable and if you find they do not stick well, just warm them with a hairdryer as you install to make the adhesive more sticky.
After we get a returned product we will refund immediately as long as the product is in saleable condition and as it was sent (ie. it hasn’t been cut or used by you). All orders are inspected and photographed before being sent to you to make sure that you are getting what you ordered and the product/s come up to our standard of quality. We do our very best to make sure you are happy. It can take a few days for the refund to turn up in your account.